Privacy Policy

Effective Date: 1/29/26

1. Overview

This Privacy Policy explains how we collect, use, record, store, and protect information when you use our services, including AI-powered chat, video calls, and phone calls related to professional repair and building-related services.

By creating an account or using the service, you agree to the practices described in this Privacy Policy.

2. Services Covered

The service provides access to professional repair, maintenance, and technical guidance services related to building and property needs, including but not limited to:

  • Electrical systems
  • Plumbing systems
  • HVAC systems
  • Mechanical systems
  • General building, maintenance, and repair topics

Services may be delivered through AI-assisted chat, recorded video calls, or recorded phone calls.

3. Information We Collect

We may collect the following categories of information:

3.1 Account Information

Name, email address, phone number, and other information you provide when registering or managing your account.

3.2 Communications Data

All chats, AI interactions, video calls, and phone calls conducted through the service, including audio, video, text, screen content, and AI-generated responses.

3.3 Technical and Usage Data

IP address, device type, browser information, timestamps, and usage data necessary to operate, secure, and improve the service.

4. Recording of Calls and Chats

All chats, video calls, and phone calls conducted through the service are recorded.

Recordings may include audio, video, chat messages, screen content, and AI-generated responses.

By using the service, you expressly consent to the recording, storage, processing, and review of these communications.

5. How We Use Information

We use collected information to:

  • Provide and operate the service
  • Deliver AI-assisted chat and professional communications
  • Maintain quality control and service improvement
  • Create records of interactions for operational, training, and compliance purposes
  • Communicate with you regarding your account, service usage, and system notifications

6. AI-Assisted Services

Some interactions may involve artificial intelligence systems that generate or assist with responses.

AI systems operate based on patterns and the information provided during interactions and may produce incomplete or inaccurate outputs.

AI-assisted responses are provided solely to support service delivery and improvement.

7. Email and SMS Communications

By creating an account or using the service, you consent to receive:

  • Account-related emails
  • System notifications
  • Service-related text messages (SMS)

These communications are transactional or operational in nature. Certain communications are required to maintain your account and cannot be opted out of while the account remains active.

8. Data Storage and Security

We implement reasonable administrative, technical, and organizational measures to protect information from unauthorized access, disclosure, or misuse.

Recorded communications and associated data are stored securely and accessed only by authorized systems and personnel.

9. Sharing of Information

We do not sell personal information.

Information may be shared only:

  • With service providers necessary to operate the platform (such as hosting, communications, or AI infrastructure)
  • To comply with legal obligations or lawful requests
  • To protect the rights, safety, and integrity of the service

10. Professional Services Disclaimer

The service provides remote professional guidance and technical assistance related to building and repair topics.

The business does not perform physical work, inspect onsite conditions, verify real-world circumstances, or ensure compliance with local building codes, regulations, or permit requirements.

11. User Responsibility and Assumption of Risk

You acknowledge and agree that:

  • You remain solely responsible for any actions, repairs, installations, modifications, or decisions you make
  • You assume all risks associated with implementing guidance provided through the service
  • Building systems and repairs involve inherent risks, including personal injury, property damage, system failure, and code violations

The use of the service does not transfer responsibility for outcomes from you to the business.

12. No Guarantee of Accuracy or Outcome

The business makes no guarantees or warranties regarding:

  • Accuracy, completeness, or suitability of guidance
  • Compliance with building codes, safety standards, or manufacturer instructions
  • Safety, effectiveness, durability, or results of any repair or action taken

Outcomes depend on conditions outside the business’s control.

13. Limitation of Liability

To the maximum extent permitted by law, the business, its owners, officers, employees, contractors, affiliates, agents, and service providers shall not be liable for any:

  • Personal injury, death, or property damage
  • Electrical, plumbing, HVAC, or structural failures
  • Code violations, fines, penalties, or inspection failures
  • Direct, indirect, incidental, consequential, special, or punitive damages

arising from or related to actions taken or not taken based on information, guidance, AI-assisted responses, or professional communications provided through the service.

14. Indemnification

You agree to defend, indemnify, and hold harmless the business and its owners, officers, employees, contractors, affiliates, and service providers from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses, including reasonable attorneys’ fees, arising out of or related to:

  • Your use of the service
  • Repairs, installations, modifications, or actions you perform or cause to be performed
  • Reliance on AI-assisted responses or professional communications
  • Claims of injury, property damage, system failure, or code violations
  • Your failure to follow applicable laws, safety standards, or manufacturer instructions

This obligation survives termination of your account or use of the service.

15. Platform Role

The business operates as a technology and communications platform.

Professionals accessible through the service are not employees or agents of the business unless explicitly stated otherwise. The business does not supervise or control real-world implementation of guidance.

16. Children’s Information

The service is intended for use by adults. We do not knowingly collect personal information directly from children.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted with an updated effective date.

Continued use of the service after changes are posted constitutes acceptance of the updated policy.

18. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

Email: info@siy2.netpagz.com